Joyce Williams

Joyce Williams*, a single mother of two, had spent an entire winter shivering, trying to keep her family warm with just electric space heaters. Her gas had been turned off in a billing dispute — and the gas company was taking a hard line: it would not reinstate service until the entire balance was paid in full. Fortunately, with the benefit of Legal Aid DC representation, the company relented in early December, just in time to heat Ms. Williams’s apartment during the winter’s record-breaking freezing temperatures.

*Name changed to protect client confidentiality.